$29.00 - $32.00 hourly
Nortek Security and Control
8740 Crossroads Drive, Olive Branch, MS, USA
Summary
The Service Desk Technician 3 will be responsible for supporting our Olive Branch, MS location that consist of approximately 100 employees and all of NSC’s global facilities’ internal employees with a total end user base of approximately 700. This role will be sharing responsibility for supporting the Global Service Desk Ticket queue along with five other technicians across the globe and will be handling all hardware and software support from a Tier I-III troubleshooting aspect.
Primary Responsibilities
Support the Global Service Desk Ticket queue along with 5 other technicians globally.
Hands on local support for all of Olive Branch's departments including the warehouse and ability to effectively communicate with other site’s departments (HR, Engineering, Prod Ops, Marketing, Customer Service, Tech Support, Finance, Sales) and employees (all levels of employees up to executive level)
Constant collaboration with Service desk team and SD supervisor to solve any...