SYSPRO USA

SYSPRO is a leading, global Enterprise Resource Planning (ERP) software provider specializing in key manufacturing and distribution industries. For over 40 years, SYSPRO’s team of specialists have continued to address unique industry needs and enable customers to easily adapt and grow. The solution is scalable and can be deployed in the cloud, on-premise, or both, and accessed via the web on any device to provide customers with choice and flexibility.

SYSPRO remains focused on the success of partners and customers. Our evolving solutions are aligned with industry trends to leverage emerging technology that will enable partners and customers in securing a digital future.

With more than 15,000 licensed companies in over 60 countries across six continents –SYSPRO offers guidance and support every step of the way as a trusted advisor.

SYSPRO USA Tustin, CA, USA
Aug 18, 2021
Technical
About the job The Sr. Technical Support Analyst is responsible to evaluate, troubleshoot and resolve reported issues (“events”). This includes liaising with the software development team and SYSPRO Regional Offices based on an event. The focus is on service delivery and ensuring that information sharing regarding event resolution takes.    The type of support would be based on the core technical areas relating to SYSPRO ERP, .NET User Controls, VBScript, Workflow, e.NET, Espresso, Crystal reporting (SRS), Installations and upgrades and SQL instances where the core SYSPRO databases reside.   Key Responsibilities Proactively evaluate, troubleshoot and resolve reported issues (“events”). Interact with the software development team, customer services administrator, regionals offices and the Support Manager when assistance is required on events. Ensure that as an individual and department that the supports services team...