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Zone & Co.

Zone & Company is a 5-Star NetSuite Solution Provider. We work with a variety of organizations across multiple verticals to scale their business through NetSuite Solutions – from licensing & implementation to ongoing customization & consultation. We are also the proud SDN-certified developer of Zone Advanced Billing (ZAB), the go-to NetSuite billing solution for managing complex billing and revenue recognition needs directly in NetSuite.  We design our products to solve the real life challenges of our customers, which we know all too well as ex- CFOs, Accountants, Project Managers, Developers, and more.

This is an incredibly exciting and momentous time for Zone with our recent funding, so there’s a wonderful amount of opportunity to make your mark and make an impact!

Zone & Co is looking for an experienced NetSuite Support professional to join our ERP Professional Services team. This is an exciting opportunity to get in on the ground floor of a company with plenty of growth potential. The ideal candidate will have several of the following skills/experience:

Job Description:

As a NetSuite Support & Optimization Manager you will work with customers to gather requirements and develop solutions for projects, configure new and existing NetSuite Implementations, consult with clients on system changes and processes and provide technical assistance to the Sales team to help sell our software and services. The successful candidate will play a key role in NetSuite optimization and administration for their clients, and will work alongside customers to implement, customize, and support product systems on the business NetSuite platform. We are looking for candidates who are willing to continuously learn and improve as the company grows ensuring customer centricity is at the forefront of the business. 

The responsibilities of a NetSuite Support & Optimization Manager include but is not limited to:

  • Providing day-to-day technical application support
  • Initiate, drive, and complete projects under minimum supervision
  • Perform administrator tasks for NetSuite in area of expertise
  • Collaborate with other consultants by performing technical and administrative tasks
  • Work with internal and external resources to develop solutions that meet business requirements
  • Consult users in developing/refining their processes around NetSuite best practices
  • Conduct testing and coordinate user acceptance testing
  • Properly document system changes and solutions provided to customers
  • Communicate effectively with the customers on status of work being performed
  • Gather Requirements and guide the customer through documenting their needs.
  • Liaison with clients on an ongoing basis, to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.
  • Provide focused training to clients in their environment.
  • Manage and mentor a remote team to keep communication and utilization at designated ranges
  • Own and manage a case system, assigning cases to consultants on your team

The ideal NetSuite Support & Optimization Manager will have several of the following skills/experience:

  • 2+ years experience as a NetSuite Administrator, supporting, configuring, and optimizing the system
  • Extensive experience with accounting and financial records
  • Ability to work both independently and in a team in high-volume support and optimization requests
  • Proven experience and expertise in assisting with the design and development of financial and operational reports
  • Solid experience in Change Management, Business Process Mapping, and Project Management
  • Excellent analytical and troubleshooting skills
  • Experience building NetSuite saved searches and reports
  • Excellent time-management, organization, and project management skills.
  • Excellent Communication and Writing skills
  • Comfortable leading calls to support and/or scope optimization projects
  • Strong Microsoft office skills
  • Experience working and managing remotely
  • Experience with Advanced Revenue Management
  • Experience with SuiteFlow workflows
  • NetSuite Certification(s)

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.

We offer fully paid parental leave. We celebrate no-Friday weeks during the summer and provide an initial stipend for setting up your home office. All on top of our fully covered, top-tier health insurance and unlimited vacation.  And we are 100% remote!  See our full list.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career. Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Check us out here! Website,

We’re excited to hear from you!