Nortek Security and Control

Nortek Security & Control, LLC (NSC) is a leader in wireless Security, Home Automation and Personal Safety systems and devices. NSC has more than 4 million commercial, residential, and personal systems deployed and more than 20 million connected wireless devices. NSC’s service provider and dealer partners – as well as end-customers – trust NSC countless times a day to protect what matters most and to make their lives easier.  NSC is transforming the Security, Smart Home, Personal Health and Wellness markets with its trusted brands:  2GIG®, Linear®, Numera® and GoControl®.

$29.00 - $32.00 hourly
Nortek Security and Control 8740 Crossroads Drive, Olive Branch, MS, USA
Aug 19, 2020
Technical Service Desk
Summary The Service Desk Technician 3 will be responsible for supporting our Olive Branch, MS location that consist of approximately 100 employees and all of NSC’s global facilities’ internal employees with a total end user base of approximately 700. This role will be sharing responsibility for supporting the Global Service Desk Ticket queue along with five other technicians across the globe and will be handling all hardware and software support from a Tier I-III troubleshooting aspect.  Primary Responsibilities Support the Global Service Desk Ticket queue along with 5 other technicians globally. Hands on local support for all of Olive Branch's departments including the warehouse and ability to effectively communicate with other site’s departments (HR, Engineering, Prod Ops, Marketing, Customer Service, Tech Support, Finance, Sales) and employees (all levels of employees up to executive level) Constant collaboration with Service desk team and SD supervisor to solve any...