SAP Fieldglass Analyst

  • mindtree
  • Remote
  • Jan 25, 2021
Technical SAP

Job Description

he role includes the following areas of responsibility:

 

  • Responding to Service Support incidents, remediating issues accordingly within the agreed SLAs and escalating where appropriate to Leadership
  • Deliver planned changes such as configuration tasks, adhering to our change control methodologies and leveraging the associated tools to ensure quality of the release.
  • Responding to queries from the Super User community within our Resourcing (DART & DMS) and Procurement teams
  • Monitoring system performance and undertaking specialised reporting as required
  • Supporting the testing phases associated with regular SaaS Release adoption, maintaining systems documentation and support materials accordingly.
  • Keeping abreast of the Fieldglass Technology Roadmap from SAP.
  • Identify and logging opportunities for continuous improvement
  • Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution
  • Compliance with Deloitte standards, external regulatory and statutory requirements