Pardot Solution Expert

  • Adecco Group
  • Berlin, Germany
  • Jun 01, 2021
Functional, Technical Salesforce

Job Description

Mission

  • Contributes to architecture design of Core IT Solution (Pardot)
  • Explore solution capabilities to fulfil new business requirements
  • Understand in depth Solution implementation in order to guide decisions during fit-gap analysis.
  • Design solution enhancement and follow-up on the build activities with development teams.
  • Configure Core solution when needed
  • Review solution design when performed by third parties
  • Interact with the business solution team in order to understand expectation and requirements.
  • Produce detailed system requirements (both functional and non-functional) document to be used in the design process
  • Provide estimates for new requirements
  • Produce and records all methodology-related deliverables to ensure compliance with standards and meet audits requirements
  • Provide consultation and recommendation for improvements, new solutions and problem management
  • Validate that delivered user stories are in line with the original requirement
  • Liaise with vendors/editors to ensure appropriate resolution of issues raised by the business user
  • Ability to provide guidance to help with complex incidents, problems resolution



Responsibilities

  • Use the requirements and produce a detailed design describing the recommended solution/changes to the existing solution(s)
  • Facilitate the understanding of the business and functional requirements by the development teams to ensure proper implementation
  • Guarantee all work is compliant with internal and external audit as well as financial legal requirements (e.g. statutory, reporting, tax etc)

Experience

  • 3-4 years of experience with Pardot specifically, certified Pardot Consultant, certified Salesforce Admin
  • Proven experience with Pardot, Salesforce Engage, Google Analytics, B2B Marketing Analytics, Sales Cloud (preferably with an Admin certification)
  • Proven experience in the role of Solution Expert
  • Strong personality able to prioritize and push for priorities rather than urgencies
  • Familiar with agile methodologies (preferably Scrum on AzureDevOps)
  • Must have a leading, independent, proactive and resourceful mindset
  • Willing to do the extra mile such as looking in other tools and proposing solutions for globalisation when it’s affecting Pardot
  • Experience on Marketo is a plus
  • PM or Scrum master experience with proven track of a delivery, ability to handle large projects across multiple countries, BUs including integrations to other tools/products
  • Experience working in a global context (Core template definition or implementation, country deployment of a core model)
  • Experience working with global teams including off-shore component
  • Ability to manage a number of activities concurrently and to drive them to completion.
  • Ability to run internal or external workshops
  • Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, solution-oriented and common sense
  • Customer focus
  • Strong verbal and written English skills.

Education

  • Pardot Certification
  • ITIL 3 certification
  • Master’s degree in engineering, mathematics, physics, computer/data science alternatively a master’s degree in business, economics or similar supplemented with computer science degrees or certifications