Customer Experience (CS) Designer

$90,000 - $100,000 yearly
  • Concourse Group
  • Jacksonville, FL, USA Partial Remote
  • Jul 06, 2021
Functional, Business Effectiveness, Business Analyst Software Development Emergent Technologies Other

Job Description

Our client has a high-profile position open for an experienced and senior CX (Customer Experience) Designer.  You will need to walk in the door with a superior and consultative background in Human Computer Interaction, Design, and Product Design principles.

Our client is an excellent global company; flexible and employee-focused and expanding. This is an opportunity to advance your career, build a team, and affect bottom line results. Onsite in Florida, or remote with occasional travel possible. Compensation open; depends on job fit. Contract duration initially then conversion to in-house full-time hire.

Looking for a passionate and analytically minded Customer Experience (CX) designer (UX/UI). This is a professional role for a trained and experience Voice of the Customer (VoC) Analyst.

You will be translating analysis and research into actionable insights for product design. You will be consulting on design on delivery of reports, external and internal. You will apply your education, training, and experience in Human Computer Interaction principles (HCI) globally.

Experience conveying design solutions including wire frames, prototypes, and other design documents using programs such as Axure, Balsamiq, Sketch or Adobe XD.

3-5 years in User Research

Experience with HCI principles

Experience advising on product management – direction, design, best practices

Experience working both design and development teams to optimize customer experience