ServiceNow Pre-Sales Architect

  • Fujitsu America, Inc
  • Dallas, TX, USA
  • Sep 15, 2021
Technical ServiceNow

Job Description

Job Description

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Pre-Sales Solution Architect that has solid and progressive pre-sales and Solution Architecture experience and a proven record of successful ServiceNow delivery engagements

Fujitsu Right Now

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What We Offer

  • The opportunity to sell, architect and design ServiceNow solutions to multiple sectors both with our existing client base and new customers
  • Unrivalled investment and training in you and your career
  • Stimulating environment offering ongoing learning opportunities
  • Culture of innovation and inspiration
  • Competitive salary and generous benefits
  • A very flexible and creative environment for everyone

Role And Accountabilities

This will suit an experienced ServiceNow professional with a successful recent track record in selling and architecting ServiceNow solutions. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

Candidates will be experienced in leading ServiceNow engagements end to end, provide solutions leadership, content and governance to consulting initiatives and projects.

The Pre-Sales Solution Architect will define the solution foundation and building blocks, conform to standards and best practices, while being realistic with constraints and alternatives to adhere to goals, budgets and timelines. They will have substantive ServiceNow knowledge across its suit of Product lines.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

  • Create and contribute in Sales campaigns focused on ServiceNow portfolio by providing product and industry insight gained from prior experience
  • Serve as a thought leader on ServiceNow portfolio
  • Contribute to and maintain a showcase of solutions created on the ServiceNow platform
  • Assist the sales personnel in qualification of customer needs and performing business value assessments to determine value for clients
  • Propose and demo solution options, business cases, prototypes and walk-throughs to all required levels of stakeholders
  • Responding to request for information / proposal documents
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospectsDefine business problems/opportunities with constraints, goals, budgets and timelines
  • Solution Architecture leadership, expertise and delivery for ServiceNow based consulting initiatives and pre-sales engagements
  • Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects
  • Coach and advise other Solution Architects and Developers


Skills and Experience Requirements:

  • 5 plus years of ServiceNow Architecture, design and development experience with last 3 years focusing on pre-sales
  • Strong Pre-sales experience and mastery of the Sales process
  • Prior presales experience with a ServiceNow partner or ServiceNow
  • Experience developing ServiceNow solutions and technical design documents from business requirements
  • Exceptional communication and presentation skills to include technical and business concepts
  • Ability to forge strong business relationships and connect with both C- level execs at customers as well as with individuals in ServiceNow eco- system
  • At least two full lifecycle ServiceNow implementations in the role of a lead architect
  • Enterprise/large Service Management implementation experience
  • Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
  • Programming expertise in Java, JavaScript or other functional programming languages
  • Demonstrated understanding of ITIL practices

Skills And Certifications

  • ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must
  • ITIL v3 certification
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong presentation development and Customer Presentation skills
  • Successful teamwork experience & demonstrated leadership abilities