Program Director

  • HCL Technologies
  • Sweden
  • Jan 11, 2022
Project Management, Functional, Technical, Testing, Operations SAP

Job Description

Job Function:

  • Relationship and delivery ownership for existing large accounts. Responsible for delivery excellence, managing key stakeholder relationships, managing revenue and margin, generating new opportunity within the account and provide project delivery guidance and leadership.
  • The primary purpose is to manage and grow existing client relationships. A strong delivery background is crucial.
  • Experience in generating customer need, and selling on work within in a customer is also important.

HCLSAP’s primary offering is ‘Technology enabled Business Transformation’. Therefore, skills in business transformation, change management and benefits realization will all be important. Under this transformation umbrella, the lines of business delivered are:

  • SAP Integration
  • Business Consulting (Process Improvement, Shared Service, Leadership Training)
  • SAP Support and Evolution

The candidate will have to manage profitable delivery across all of these lines of business.

Key Objectives:

  • Be the single point of accountability for HCL’s relationship with a small number of tier 1 clients
  • Perform a project assurance role, maintaining relationships with key client stakeholders, providing guidance and leadership to the HCL SAP delivery team
  • Increase revenue and protect margin
  • Create need within the client, subsequently generating new opportunity
  • Direct content and thought leadership to key personnel within the account in order to influence and open up opportunity
  • Lead and manage the HCL SAP client team


  • Able to build peer based relationships at the CXO level
  • Able to deliver powerful and engaging presentations
  • Manage and execute a sophisticated account plan
  • Project assurance and risk management
  • Margin management
  • Effectively manage 3rd party relationships – e.g. SAP, other sub-contractors
  • Strong content and thought leadership in the areas of programme management and a variety of business issues
  • Ability to develop and enhance HCL’s differentiators
  • Strong programme management background with capability to contribute to senior level programme governance through programme board
  • Excellent understanding of SAP Project life cycles
  • Be viewed as a senior member of the HCL Management team, providing leadership and aspiration for developing employees

Skills / Knowledge / Experience Required:

  • Good Degree / Tier 1 consulting Company pedigree
  • SAP Delivery Experience
  • S/4 HANA Project experience
  • Demonstrable influencing skills
  • Proven tier 1 client delivery success
  • Strong content knowledge in programme management.
  • Content knowledge within business consulting disciplines would be an advantage (e.g. Shared Service, Org Design, Strategy)
  • Self driven
  • Self motivated
  • Credibility at Senior Levels
  • Strategic Insight
  • Ambitious
  • Local language professional proficiency

HCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race including colour, nationality, ethnic or national origin, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, sex, sexual orientation or gender reassignment