Skill set requirement:
CRM Analytics , CRM-UI
ACE-Access Control Engine , CRM Web Services , Mobile Solutions using SUP
Minimum of 10 years of experience in a full cycle implementation or support engagement
Ability to multitask and manage multiple deliverables and projects at the same time
Facilitate the enhancements and support of SAP CRM in a complex engagement with offshore and onsite teams
Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
Facilitate workshops to collect business requirements
Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
Design, customize, configure and testing of CRM & support testing automation
Identify gaps, issues and work around solutions.
Handle changes or emergency transports as needed for high priority issues;
Proactively identify and propose business process and/or system enhancements
Provide ad-hoc training and user support required