Location: Hyderabad, Mumbai, Mohali
Leading delivery of strategically important deals in the SAP Field Service Line of Business
Working with the Delivery Teams to ensure sold projects are successfully delivered
Support the solution in the pre-sales process to win the deal
Maintaining executive level relationships with the stakeholders
Maintaining relationships with the SAP capability teams
Building our capabilities across teams, by facilitating CoE activities like training, Demo setups, POC's
Skills / Knowledge / Experience:
Educated to degree level or equivalent
At least 12-15 years of SAP implementation experience with functional consulting, configuration, and solution design & implementation experience.
The candidate must have hands-on experience with SAP Service Management module and having worked as Service Management SME
At least 6-8 years of SAP CS and SAP PM followed by 2-3 years of Field Service (core system) implementation experience is needed with
architecture, design, development, configuration, integration, and support experience
Should have lead 4+ large scale end to end Cloud Service & Field Service projects both in senior solution architect and project leadership roles
Experience in solution development, presentations, and walkthroughs to stakeholders
The leadership of multi-disciplinary teams.
Configured Service Tickets, Service Order, and Service Confirmation
Having experience and good understanding of ECC/CRM Service Management - Service Order, Service Confirmation, Logistics Integration (Inventory Management, ATP, Reservations and PR/PO), Pricing, ERP/CRM Billing, Amount Allocation, Service Contract, Complaints, Returns, Warranty management, Service Products and Install base.
Excellent understanding of integration architecture of service objects.
Good Understanding of end to end business processes like Installation, repair, Maintenance
Has experience in conducting requirements gathering, fit gap analysis, business blueprint, functional design workshops, configuration, implementation, cutover, support and change management
Additionally, experience in SAP FSM solution be a plus
SAP Field Service Management/ Core systems certification would be a plus (Certification is good to have & not mandatory)
Excellent English communication(Verbal & Written) skills are required