About the job
The Sr. Technical Support Analyst is responsible to evaluate, troubleshoot and resolve reported issues (“events”). This includes liaising with the software development team and SYSPRO Regional Offices based on an event. The focus is on service delivery and ensuring that information sharing regarding event resolution takes.
The type of support would be based on the core technical areas relating to SYSPRO ERP, .NET User Controls, VBScript, Workflow, e.NET, Espresso, Crystal reporting (SRS), Installations and upgrades and SQL instances where the core SYSPRO databases reside.
Proactively evaluate, troubleshoot and resolve reported issues (“events”).
Interact with the software development team, customer services administrator, regionals offices and the Support Manager when assistance is required on events.
Ensure that as an individual and department that the supports services team...